Frequently Asked Questions

Frequently Asked Questions

How does personalization work?

Simply select the product you want, upload your favorite image during the checkout process, and we'll take care of the rest. You'll receive a preview before final production via the email address you provide.

What image formats do they accept?

We accept JPG, PNG, and PDF files. For best results, we recommend high-resolution images (minimum 300 DPI).

How long does delivery take?

The production process takes between 5-7 business days. Shipping within the United States takes an additional 3-5 business days.

What sizes are available?

We offer different sizes to suit your needs. Please refer to the technical specifications for each product to see the available options.

What materials do we use?

We use high-quality materials, including premium panels, fade-resistant inks, and epoxy resin finishes. Each product description includes specific details.

Can I see how my image will look before I buy?

It depends on the type of image:

✔️ If your image is ready for intervention
(Only requires applying the Luz León style)
Yes. In this case, we can show you a preview of the final result before you buy.

✔️ If your image requires design or prior editing
When the image needs design work, such as assembling people to be illustrated, composition, or corrections, the preview is only done after confirming the order, as it involves custom design time.
This guarantees a professional result, fully tailored to your idea.

Do they offer a warranty?

Yes, we guarantee the quality of our products. If you are not satisfied with your order, please contact us within the first 7 days to resolve any issues.

Do you ship internationally?

We currently ship within the United States. For inquiries about international shipping, please contact us.

How can I contact them if I have more questions?

You can contact us through our contact formand we will respond as soon as possible.

Contact form